Delivery policy
On our website, the CUSTOMER will find the delivery methods as defined below:
- In-store pickup.
- Home delivery.
The delivery time is three (3) to five (5) business days and begins to count from the sending of the confirmation and approval email of the order, according to the delivery methods defined for each product, which will be duly detailed in the invoice issued to the CUSTOMER.
The information provided by the CUSTOMER in their order must contain the personal details of the recipient: phone number, email address, as well as the delivery address; otherwise, the order may be held until the CUSTOMER corrects the information.
CANDIL.SHOP reserves the right to cancel orders with insufficient information without the right to a refund.
The CUSTOMER or recipient of the order, as applicable, must check the external condition of the package and the products at the time of delivery.
In locations where transit is impossible due to the deterioration of the streets or lack of access roads, delivery will be made at the closest location to the delivery address.
The recipient of the order will receive the shipment within the established timeframe, according to the location defined after the confirmation and approval of the purchase, with the signature on the corresponding delivery receipt. The recipient of the order must review it in its entirety before signing the delivery record.
If the recipient is not at home at the time of delivery, a second attempt will be made. If the situation persists for a second time, CANDIL.SHOP will contact the CUSTOMER to request a change of recipient or the cancellation of the order.
Mandatory procedure in case of missing or damaged product (Any delivery method).
The CUSTOMER or, as applicable, the recipient of the order must notify the absence or degradation of the product to ayuda@candil.shop.
CANDIL.SHOP-Customer Service may request any information related to the identity of the CUSTOMER or recipient of the order and proceed with any necessary verifications for the case.
CANDIL.SHOP recommends that the CUSTOMER check that they have received their entire order at the time of delivery.
In case of disagreement, they must refuse the delivery and immediately inform the distributor.
Mandatory procedure in case of missing or damaged product (Any delivery method).
The CUSTOMER or, if applicable, the recipient of the order must notify the absence or degradation of the product to ayuda@candil.shop
CANDIL.SHOP-Customer Service may request any information related to the identity of the CUSTOMER or recipient of the order and proceed with any necessary verifications for the case.
CANDIL.SHOP recommends that the CUSTOMER check that they have received their entire order at the time of delivery.
In case of disagreement, they must refuse the delivery and immediately inform the distributor.